Service Management

 

The most cost effective and risk reducing element of any business is through establishing and maintaining a loyal customer base. Achieving a high degree of customer loyalty is most often attained through the delivery of exceptional customer service. Navision provides Service Management features that will help your company to strengthen customer relationships and provide the foundation for future growth by minimizing the risk of your customers taking their business elsewhere. Navision provides your sales and customer service staff with the tools to not only be reactive, but rather proactive in maintaining customer relationships.

Navision's Service Management benefits include:

• Effectively organizing and allocating internal resources
• Reduced costs through tighter inventory control
• Timely response to customer needs Cost effective decisions
• Effective management service agreements

Superior and precise customer service The Real Cost of Service Statistics tell us that it can cost up to 10 times more to acquire a new customer than to sell additional products and services to an existing customer. Thus, increasing current customer satisfaction certainly has its bottom-line rewards. Navision Service management provides your sales and customer service staff with a set of tools that can help you improve customer care and exceed customer expectations.

Navision's Service Management features provide your service personnel with detailed information at their fingertips. With quick response to service call activities including detailed information requests, problem solving, and scheduling of services calls, your service personnel will sound expertly trained and better prepared.

Navision Attain Service Management functions include:

• Customer service and support
• Warranty service tracking
• Service contract management
• Field management and service dispatch
• Time management

For more information please contact us.