Experience intelligent customer engagement

SDI Services

Today, the process of engaging customers can't be one-size-fits-all. It needs to be adaptive across all touch points and within the context of your customer. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight. With customer engagement by Microsoft, we help your company deliver amazing customer experiences.

Personalize customer experiences by creating end-to-end, outcome-focused journeys that engage at the right time and place.

Create proactive experiences by determining the next best interaction with your customer based on context.

Make customer engagement predictive by using analytics—internal and external data to identify patterns and predict outcomes.

We help you make every customer engagement an intelligent one, so you can market smarter, sell effectively, and care everywhere.

Sell smarter and improve customer service

Deliver value at every touch point

Prioritize sales leads based on revenue potential. Keep track of all customer interactions and get guidance on best upsell, cross-sell, and renewal opportunities throughout your sales cycle.

Boost sales productivity

Accelerate the quote to cash process. Act quickly on sales-related inquiries, manage service requests, and process payments—all from within Outlook.

Deliver exceptional service

Gain a comprehensive overview of your service tasks, workloads, and employee skills to effectively assign resources and accelerate case resolution.