Personalize customer experiences by creating end-to-end, outcome-focused journeys that engage at the right time and place.
Create proactive experiences by determining the next best interaction with your customer based on context.
Make customer engagement predictive by using analytics—internal and external data to identify patterns and predict outcomes.
We help you make every customer engagement an intelligent one, so you can market smarter, sell effectively, and care everywhere.
Prioritize sales leads based on revenue potential. Keep track of all customer interactions and get guidance on best upsell, cross-sell, and renewal opportunities throughout your sales cycle.
Accelerate the quote to cash process. Act quickly on sales-related inquiries, manage service requests, and process payments—all from within Outlook.
Gain a comprehensive overview of your service tasks, workloads, and employee skills to effectively assign resources and accelerate case resolution.